Privacy Policy

1Information We Collect

We collect information that you provide directly to us when using our services, including:

• Account information: Name, email address, phone number, and password when you create an account.
• Delivery information: Street address, city, state, and ZIP code for oil delivery locations.
• Payment information: Credit card details processed securely through our payment provider. We do not store your full card number on our servers.
• Order history: Records of your past orders, delivery dates, and quantities.
• Communications: Any correspondence you send to our customer support team.

2How We Use Your Information

We use the information we collect to:

• Process and fulfill your heating oil orders
• Schedule and coordinate deliveries to your address
• Process payments and send order confirmations
• Communicate with you about your orders, account, and our services
• Provide customer support and respond to your inquiries
• Improve our website, services, and customer experience
• Send promotional communications (with your consent, which you may withdraw at any time)
• Comply with legal obligations and protect our rights

3Information Sharing

We do not sell your personal information. We may share your information with:

• Payment processors: To securely process your transactions.
• Delivery partners: To coordinate and complete your oil deliveries.
• Service providers: Third parties that help us operate our website, send communications, or analyze usage data.
• Legal requirements: When required by law, court order, or governmental regulation.

4Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Payment card information is tokenized through our PCI-compliant payment processor and is never stored on our servers. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

5Cookies and Tracking

We use cookies and similar technologies to maintain your session, remember your preferences, and improve your experience on our website. Essential cookies are required for the website to function properly (such as keeping you logged in). We may also use analytics cookies to understand how visitors interact with our website. You can control cookie preferences through your browser settings, though disabling essential cookies may affect website functionality.

6Data Retention

We retain your personal information for as long as your account is active or as needed to provide you with our services. We may also retain certain information as required by law, to resolve disputes, enforce our agreements, and for legitimate business purposes. Order and delivery records may be retained for tax and regulatory compliance purposes.

7Your Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you.
• Correction: Request that we correct any inaccurate or incomplete personal information.
• Deletion: Request that we delete your personal information, subject to certain legal exceptions.
• Opt-out: Unsubscribe from marketing communications at any time.

To exercise any of these rights, please contact us using the information provided below.

8Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will post any changes on this page and update the "Last updated" date. We encourage you to review this policy periodically for any updates.

9Contact Information

If you have any questions about this Privacy Policy or our data practices, please contact us: